Schedule a Standing Order

Nonkululeko Ngoloyi
Nonkululeko Ngoloyi
  • Updated

Standing Orders are recurring SEPA (Single Euro Payments Area) Credit Transfers you can schedule to send on a daily, weekly, or monthly basis. This article will guide you through the process of scheduling a Standing Order.

ℹ️ You can only make a Standing Order if you are a member with permission to initiate payments.

Steps to schedule a Standing Order

  1. Go to Web Banking > Transfer.
  2. Click + New transfer.

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3. Choose Standing Order.

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4. Enter the beneficiary name and IBAN, then click Continue.

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5. Enter the transfer details like the amount, and optional custom label and reference, then click Continue.

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6. Set your transfer frequency (Daily, Weekly or Monthly), and set the date and time for your first transfer, then click Continue.

⚠️ The chosen payment frequency determines how often a new standing order is sent from your account:
  • Daily: every day at the specified time
  • Weekly: once a week at the specified time
  • Monthly: once a month at the specified time 

Optional: you can toggle the End date option to specify an end date and time for your recurring transfers.

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7. Using your mobile device, consent to schedule your Standing Order.

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*You’ll be notified that your Standing Order has been approved and is being processed.

💡 You can check details of your Standing Orders in your history.

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*If you choose to Send a full balance transfer instead of a regular Standing Order, enter the amount you want to leave in your account, then click Continue.

💡 Sending a full balance means transferring all available money from your payment account to your beneficiary, resulting in a low remaining balance.

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Returns and recalls

If you initiated a Standing Order and need to recall the funds, submit a written request to Swan Support in the Web banking app.

  • You request a recall: sent to the beneficiary’s bank, which verifies and credits funds back to your account.
  • Someone requests a recall from you: you’ll be asked for approval, and the funds are debited back from your account.
  • Transfer return: this happens if the account doesn’t exist or is closed; funds are credited back within 3 business days.
ℹ️ For more details about transaction recalls and returns, read the article on Credit Transfer and Card Payment Fraud Disputes.

Please read our article on how to cancel a Standing Order. If you have any issues making a Standing Order, submit a request to Swan Support.

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