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Send a SEPA Credit Transfer

  • Updated

Making a SEPA Credit Transfer (SCT) is a simple way to send money between accounts within the Single Euro Payments Area (SEPA). This article will guide you through the process for making a regular SEPA Credit Transfer.

You can only make a credit transfer if you are a member with permission to initiate payments.

Steps to send a SEPA Credit Transfer

  1. Go to Web Banking > Transfer.
  2. Click + New transfer.

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  3. Choose Transfer.

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  4. Enter the beneficiary’s name and IBAN, then click Continue.

    Tip

    Enter the beneficiary's name exactly as it appears in their bank records:

    • Individuals: use the full first and last name.
    • Businesses: use the business's legal name as it appears in their bank records.

    Make sure you confirm the IBAN and the SWIFT or BIC code.

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  5. Enter the transfer details like the amount, the custom label, and reference (optional), then click Continue.

    Tip

    • Label: a clear description to help you identify the purpose of your transaction.
    • Reference: this will appear on both your and the beneficiary’s bank statements, making it easy to identify and track your transaction.
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  6. Schedule your transfer by choosing a Date:
    • Choose Today (a) for a regular SEPA Credit Transfer, then click Continue.
    • Choose Later (b) and set a date and time to schedule your SEPA Credit Transfer on a specific date, then click Continue.


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  7. Using your mobile device, consent to process your transfer.

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*You can check the details of your transfer in your transaction history.

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Returns and recalls

If you initiated a SEPA Credit Transfer and need to recall the funds, submit a written request to Swan Support in the Web Banking app.

  • You request a recall: sent to the beneficiary’s bank, which verifies and credits funds back to your account.
  • Someone requests a recall from you: you’ll be asked for approval, and the funds are debited back from your account.
  • Transfer return: this happens if the account doesn’t exist or is closed; funds are credited back within 3 business days.

For more details about transaction recalls and returns, read the article on Credit Transfer and Card Payment Fraud Disputes.

If you have any issues making a SEPA Credit Transfer please refer to these articles on delayed incoming transfers and unprocessed outgoing transfers. If you have further questions, submit a request to Swan Support.