Send a SEPA Credit Transfer

Nonkululeko Ngoloyi
Nonkululeko Ngoloyi
  • Updated

Making a SEPA Credit Transfer (SCT) is a simple way to send money between accounts within the Single Euro Payments Area (SEPA). This article will guide you through the process for making a regular SEPA Credit Transfer.

⚠️ You can only make a credit transfer if you are a member with permission to initiate payments.

Steps to send a SEPA Credit Transfer

  1. Go to Web Banking > Transfer.
  2. Click + New transfer.

Group 3814 (1) (2).png

3. Choose Transfer.

Group 3815 (1) (2).png

4. Enter the beneficiary’s name and IBAN, then click Continue.

Group 3816 (1) (2).png

5. Enter the transfer details like the amount, and the custom label and reference (optional), then click Continue.

Group 3817 (1) (2).png

6. Schedule your transfer by choosing a Date:

a. Choose Today for a regular SEPA Credit Transfer, then click Continue.

b. Choose Later and set a date and time to schedule your SEPA Credit Transfer on a specific date, then click Continue.

Group 3878 (1).png

7. Using your mobile device, consent to process your transfer.

Group 3809 (1) (2).png

*You can check the details of your transfer in your transaction history.

Group 3886 (1).png

Returns and recalls

If you initiated a SEPA Credit Transfer and need to recall the funds, submit a written request to Swan Support in the Web Banking app.

  • You request a recall: sent to the beneficiary’s bank, which verifies and credits funds back to your account.
  • Someone requests a recall from you: you’ll be asked for approval, and the funds are debited back from your account.
  • Transfer return: this happens if the account doesn’t exist or is closed; funds are credited back within 3 business days.
ℹ️ For more details about transaction recalls and returns, read the article on Credit Transfer and Card Payment Fraud Disputes.

If you have any issues making a SEPA Credit Transfer please refer to these articles on delayed incoming transfers and unprocessed outgoing transfers. If you have further questions, submit a request to Swan Support.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request