Standard transfer processing times for transfers in the Single Euro Payments Area (SEPA) vary depending on both the transfer type and to origin of the transfer.
Completed credit transfers have the status Booked. If an incoming transfer still has the status Pending, the transfer could still be in progress. However, the transfer might be under review by Swan before being credited to your account.
Before launching an investigation into a delayed transfer with Swan Support, make sure to check the standard processing times, and confirm the transfer details of the sender.
Factors affecting transfer delays
Factors that might delay incoming transfers include, but aren’t limited to:
- Bank processing times
- Transfer initiation time
- Weekends and holidays
- Account information accuracy
- Internal checks by Swan
Additionally, incoming International Credit Transfers may be delayed due to currency conversion and other regulatory factors.
SEPA Credit Transfer processing times
Different banking services have specific transaction completion times. Consider our typical processing times when dealing with a delay.
| Transfer type | Duration |
|---|---|
| SEPA Credit Transfers | 24-48* business hours |
| Instant SEPA Credit Transfers | Approximately 10 seconds |
| Internal Credit Transfers (same banking service provider) | Usually within one business day |
| Standing Orders | Varies based on whether is instant or regular |
*Please note that regular SEPA Credit transfers may take up to 5 days to reach your account because they involve:
- 2 days for the sending banking service to review the transaction
- Up to 24 hours for processing in the SEPA network
- Up to 2 days for review at the receiving banking service
Handling delayed incoming transfers
If your incoming transfer is taking longer than expected, complete the following steps:
- Confirm transfer details: make sure that the sender used your correct and complete banking and personal information.
- Request a proof of transfer: ask the sending bank for proof of transfer to confirm the transaction, and help with further investigation.
- Initiate a claim of non-receipt: request this from the sending bank to initiate an investigation for locating and transferring the funds.
To check your incoming transfer status and resolve delays, submit a request to Swan Support. Provide proof of transfer for faster resolution.