Swan cards are Mastercard debit cards accepted in most countries worldwide. However, due to international compliance requirements, card payments are not available in certain countries. If you try to pay in one of these countries, your transaction will be declined.
Countries where card payments are blocked
Card payments are not available in the following countries.
| First letter | Countries |
|---|---|
| A – G | Afghanistan, Belarus, Burkina Faso, Burundi, Central African Republic, Cameroon, The Democratic Republic of Congo, Cuba, Eritrea, Ethiopia, Guinea, Guinea-Bissau |
| H – R | Iran, Iraq, Lebanon, Liberia, Libya, Mali, Myanmar, Pakistan, North Korea, Russian Federation |
| S – Z | Somalia, South Sudan, Sudan, Syrian Arab Republic, Trinidad and Tobago, Ukraine, Venezuela (Bolivarian Republic), Yemen, Zimbabwe |
If your country isn't listed above, card payments should be supported. For the complete list of allowed countries, see Card payments: allowed and blocked countries.
Other reasons a card payment may be declined
If your card was declined in a country that doesn't appear on the blocked list above, the reason may be one of the following:
- Your account doesn't have enough available funds to cover the transaction.
- Your card has reached its spending limit.
- You're paying abroad, your card's international payments setting may be turned off. Check your card settings in your banking app.
- A 3-D Secure (3DS) verification step wasn't completed.
For information on allowed countries for international credit transfers, read Supported payment rails and currencies. If you have further questions, submit a request to Swan Support.