Activate your physical card

Nonkululeko Ngoloyi
Nonkululeko Ngoloyi
  • Updated

As an added security measure, your card needs to be activated before it can be used for online and contactless payments.

You can activate your physical card in two ways:

  • Enter your card PIN when making your first payment at a point-of-sale terminal.
  • Enter your card’s identifier in your Web Banking app.

Activating your physical card

To activate your physical card using the Web Banking app, follow these steps:

  1. Go to Web Banking > Cards.
  2. Select the Physical card tab.
  3. Click Activate, which triggers a popup to appear.

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  4. Enter the Identifier, a 10-digit number found on the back of your card, then click Activate.

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  5. Consent to the card activation on your mobile device.

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*Your physical card has been activated. You can now view your card numbers and block or unblock your card if needed.

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If you have any issues activating your card, submit a request to Swan Support.

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