Unblocking your card after three incorrect PIN attempts

Nonkululeko Ngoloyi
Nonkululeko Ngoloyi
  • Updated

If you enter your PIN incorrectly three times, either at ATMs or various merchants, your card will be temporarily blocked for 24 hours.

⚠️ You must wait at least 24 hours after your last failed attempt to unblock your card.
  1. Go to Web Banking > Cards.
  2. Select Physical card.
  3. At the bottom right, below the image of your card, click Unblock.

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      4. You will receive a message to consent on your mobile device with the phone number registered to your account.

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     5. After your card is unblocked, click View PIN for your PIN.

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     6. To complete the card unblocking process and reset your PIN, you must insert your card and enter your correct PIN at an ATM - you do not need to withdraw money. 

If you have further questions, submit a request to Swan Support.

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