As part of our customer due diligence, we sometimes request a first transfer during the onboarding process. You may receive an email with a first transfer request after the identification process.
A first transfer into your payment account must come from another account registered in your name.
First transfers from the following third-party payment platforms and online banking services aren’t accepted:
Revolut, N26, Shine, Finom, Lydia, and PayPal.
Payments from these online banks are only accepted after verification.
You can read more about the first transfer in Article R561-5-2 of the ACPR monetary and financial code. If you have further questions, submit a request to Swan Support.