Use this guide to change your company account’s legal representative (account administrator). The new legal representative or another authorized person (such as a company secretary) can request it. Before you request this change, complete the account holder’s verification.
Who can request this change
This process is available only for company accounts. It applies to the following legal entity types:
- Companies
- Associations
- Homeowner associations
- Other legal entities
This process isn't available for self-employed account holders.
How the process works
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Submit a support request. In your support request, ask the Support team to initiate the change of legal representative. They will send you a secure link to a form.
You can reopen this secure link at any time to check the status of your request.
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Fill out the form. Submit the form within 7 days (the link expires after that).
- If the link expires, request a new one and start over. The form won't save your progress, and any information you entered will no longer be accessible.
- Upload supporting documents. The documents you may need to provide depend on your legal entity type and situation.
- Submit and wait for review. After you’ve completed all fields and uploaded all documents, submit the form for review. The verification team will review your request.
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Answer follow-up questions if needed. The verification team may contact you for more information or documents.
If we need additional documents, you’ll receive a separate link to upload them. This link is different from the initial secure form link.
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Accept the invitation and verify identity (if needed). After approval, the new legal representative may receive an email invitation for all of the company’s accounts.
- If they don’t already have access to the account, they must accept the invitation and verify their identity.
- If they already have access, this step is skipped.
- Receive confirmation. After the new legal representative verifies their identity, the change is official. You'll receive a confirmation email.
What you might need to provide
Companies
Depending on your situation, you may need to provide:
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Company registration document: An official proof of company registration from your local business registry.
- French companies: The registration document is downloaded automatically from the official registry. You don't need to upload this document yourself.
- Proof of identity: The legal representative’s proof of identity, unless the new administrator is the legal representative, in which case they’ll verify their identity later.
- Power of Attorney: Required if the new administrator isn't the company’s legal representative.
Associations and homeowner associations
In addition to the documents listed for companies, you may need to provide:
- General assembly minutes: if a general assembly appointed the new legal representative.
- Decision of appointment: if a board decision appointed the new legal representative.
Important details
- You can only have one active request at a time.
- If we accept your request, the change applies to all accounts under the same account holder.
- If we refuse your request, we won’t make any changes to your accounts.
Need help?
If your request to change your company account’s legal representative is refused or you have questions, submit a support request.