Your account is for debit balances only, and can't go below zero euros. Outgoing payments are rejected if your Available balance can't cover them. With certain payment methods, for example, SEPA Direct Debit or checks, a portion is temporarily reserved and later credited to your Available balance.
Be sure to check your Pending, Reserved, and Booked balances to understand your Available balance. To review your balances, navigate to the History page in your Web Banking app.
Types of balances
There are four types of balances you'll find in your account, all in euros (€): Booked, Pending, Reserved, and Available.
Balance | Explanation | Equal to |
---|---|---|
Pending | Authorized transactions not yet debited or credited to your account. When you swipe your card for a purchase, if the amount isn't deducted immediately, it’s part of your pending balance. |
Sum of all Pending transactions |
Reserved | Temporarily held transactions following the rolling reserve policy. Rolling reserve: secures your transactions by holding a portion of the amount to protect your funds during processes like direct debits and card payments. ⚠️ Reserved funds don’t earn interest. |
Sum of all Booked transactions for which the funds are still in rolling reserve. |
Booked | Transactions already debited or credited to your account. When you spend or receive money, it adds to your booked balance. |
Sum of all Booked transactions. |
Available | The real amount you can use for new transactions. | Booked - (Pending + Reserved). |
Checking your balances in the Web Banking app
- Go to your Web Banking > History page.
- Select the eye icon (near the Available balance), to open a description of your balances.
Reviewing transactions and balance details
Click to open a transaction to see more details. A new window opens, revealing information about balances, relevant dates, and parties involved.
Calculating available balances
Understand how Booked, Pending, and Reserved balances work by looking at the following two examples, showing their impact on your Available balance.
Example 1: Calculating Available balance with Booked, Pending, and Reserved balances
Starting with a Booked balance of 10,000€, a Pending outgoing transfer of 3,500€, and a Reserved amount of 500€. Here’s how the Available balance of the account would be calculated:
- Booked balance: 10,000€
- Pending balance: 3,500€
- Reserved balance: 500€
Available balance: 10,000€ (Booked) - 3,500€ (Pending) - 500€ (Reserved) = 6,000€
6,000€ is the amount that can currently be used for new transactions. Outgoing payments exceeding 6,000€ won’t be accepted.
Example 2: Calculating Available balance with a rolling reserve
Consider a transaction with a 15% rolling reserve over 15 days. Here's how a 10,000 euro debit affects the Available balance:
- Booked balance: 10,000€
- Default rolling reserve amount: 15% over 15 business days
Rolling reserve: 15% of 10,000€ = 1,500€
The Reserved balance is 1,500€.
Available balance: 10,000€ (Booked) - 1,500€ (Reserved) = 8,500€
During the 15-day rolling reserve period, the available balance is 8,500€, with 1,500€ temporarily held. After this period, the reserved balance is released, making the full 10,000€ available for use.
The rolling reserve percentage and duration are decided by Swan's Risk Management team, and may differ based on the merchant.
If you have further questions, submit a request to Swan Support.