Ines DIy
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Activity overview
Latest activity by Ines DIy-
Ines DIy created an article,
Why was I denied an account?
First, we suggest you check that you're eligible for an account at Swan. Sometimes, even if basic eligibility requirements are met, Swan might deny certain accounts due to legal restrictions...
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Ines DIy created an article,
Why is my account still pending validation from Swan?
Sometimes Swan needs to perform additional verifications before validating an account. This doesn't mean that something is wrong. We simply need to make sure that we meet all legal obligations. ...
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Ines DIy created an article,
Am I eligible to open an account?
Companies across Europe use Swan to provide banking accounts to their customers or employees. If you've been invited to open an account via Swan, you just need to meet the following conditions: ...
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Ines DIy created an article,
If I'm opening an account for myself (a physical person), what documents do I need to complete onboarding?
If the account is for yourself you'll need to present: An identity document (when you do Identity Verification) Make an initial transfer (minimum €1) from another bank account of yours S...
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Ines DIy created an article,
What if I don't have any proof of registration/Kbis to open an account for my company or organization ("legal person")?
If you don't have any proof of registration, you will be blocked in the onboarding process. In order move forward with your onboarding, send an email to support@swan.io.
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Ines DIy created an article,
What documents do I need to provide to onboard my company or organization (a "legal person")?
Swan will usually ask for: Proof of registration (for example in France: Kbis, JOAFE extract, fiche synthétique de la copropriété...) What if I don't have any proof of registration? ...
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Ines DIy created an article,
Is my company or organization eligible to open an account?
Your company or organization is eligible to open an account if: You're headquartered within the European Economic Area You don't operate in a sensitive industry
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Ines DIy created an article,
How can I order a physical debit card?
As soon as we have successfully verified your identity, you'll be able to order a physical debit card. We'll ship it to the address you provided. Here's how you order: Log in to your Swan acc...
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Ines DIy created an article,
My physical card order never arrived, what should I do?
Your card should arrive within 7 business days (count 3 additional business days for a non-French address). If you haven’t received it after this period, please get in touch with us by sending an ...
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Ines DIy created an article,
How do I activate my debit card?
All you have to do to activate a physical debit card is to make your first payment at a store or ATM: you must insert your card and enter your PIN code. Contactless will not ...