Nonkululeko Ngoloyi

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  • Blocking your card

    There are various reasons why you might need to stop your card's use, such as loss, damage, fraud, or a significant card delivery delay. Blocking your card ensures that it can't be used without you...

  • Consent and SMS issues

    Certain sensitive operations or actions that impact your account require your consent to proceed. Swan uses Strong Customer Authentication (SCA), a form of multi-factor authentication, to make sure...

  • First transfer request

    As part of our customer due diligence, we must verify the identity of all account holders before establishing a business relationship. Depending on the identification method, you may receive an ema...

  • Check payment verification

    When you receive a check payment through Swan, we first verify its validity with the Banque de France and notify you of the result before you proceed with accepting the payment. This verification p...

  • Spending limits

    Table of contents Rolling spending limits Limits set by account providers Checking your spending limit Limits set by account holders Adjusting your spending limits A spending limit is the...

  • Virtual cards

    Virtual cards are payment cards used for to make online and in-app transactions, as well as contactless payments. For online and in-app transactions using your virtual card, you need to provide sen...

  • Set up Google Pay

    To use your virtual and physical cards with your Android device, you must add them as a payment method in your Google Wallet. Open the Google Wallet app. At the bottom of your screen tap + Add to ...

  • Set up Apple Pay

    To use your virtual and physical cards with your Apple device, you must add them as a payment method in your Wallet app. Open the Wallet app on your iPhone. Tap the + icon. You may be asked to sig...

  • Physical cards

    Physical cards are plastic payment cards used for point-of-sale transactions through swipe, chip and PIN, and contactless payments, as well as online purchases. You can order a physical card for ea...

  • Activate your physical card

    As an added security measure, your card needs to be activated before it can be used for online and contactless payments. You can activate your physical card in two ways: Enter your card PIN when m...