Nonkululeko Ngoloyi
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Latest activity by Nonkululeko Ngoloyi
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Nonkululeko Ngoloyi created an article,
How to fill out the support request form
For a quick response to your questions, make sure you fill out the support request form correctly, sharing as many details as possible. This article explains how to fill out a support request form....
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Nonkululeko Ngoloyi created an article,
Requesting the release of a deposit
A deposit is a pre-authorized guarantee for a merchant, put on hold under specific conditions. For deposit transactions, your funds are put on hold until the complete delivery of the service or pur...
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Nonkululeko Ngoloyi created an article,
German Tax identification number (Tax ID)
Swan is required to collect the German tax identification number* to comply with German anti-money laundering regulations and tax identification processes. These requirements are stipulated in the ...
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Nonkululeko Ngoloyi created an article,
Send an International Credit Transfer
International Credit Transfers are credit transfers made in a non-euro currency or outside of the Single Euro Payments Area (SEPA) zone. This article will guide you through the process for making a...
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Nonkululeko Ngoloyi created an article,
Supported payment rails and currencies
Your payment account supports the required rails to manage International Credit Transfers smoothly and efficiently. This article provides details on the supported currencies and available payment r...
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Nonkululeko Ngoloyi created an article,
Currency exchange and fees for International Credit Transfers
When transferring money internationally, you need to convert your currency into your beneficiary’s currency, which involves extra fees. Currency exchange for outgoing transfers Currency exchange fe...
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Nonkululeko Ngoloyi created an article,
Adjusting your spending limits
You can check and adjust your spending limits in your banking app. The following guide outlines the steps to easily adjust your spending limits. Go to Web Banking > Cards. Select the card you want...
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Nonkululeko Ngoloyi created an article,
Checking your spending limit
Understanding your spending limits is important for managing your finances. The following guide shows you how to check your spending limits in your Web Banking App. Go to Web Banking > Cards. Revi...
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Nonkululeko Ngoloyi created an article,
Eligibility criteria for opening a payment account
To open an account with Swan, certain eligibility criteria must be met by both individuals and companies. This article provides a detailed outline of the requirements. You’re not guaranteed an acco...
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Nonkululeko Ngoloyi created an article,
Third party holder seizure (SATD)
If you fail to meet your financial obligations, a creditor can request to seize money or assets from a third party (which in this case would be Swan) to recover what you owe. A "Saisie Avis à Tiers...
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