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Nonkululeko Ngoloyi

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Articles

Recent activity by Nonkululeko Ngoloyi

  • Supporting documents for transaction verification

    To comply with financial regulations, we may request supporting documents to verify the source or destination of funds associated with transactions from your payment account. Document requirements ...

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  • Filing a complaint

    To file a complaint with Swan Support, follow these steps: Submit a request to Swan Support. Include all relevant details to help us resolve your complaint: Clearly describe the issue and when i...

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  • Restricted businesses

    Swan builds infrastructure for businesses to embed financial services. Swan must comply with local laws, regulations, and rules set by payment networks and institutions supporting its infrastructu...

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  • Delayed incoming transfers

    Standard transfer processing times for transfers in the Single Euro Payments Area (SEPA) vary depending on both the transfer type and to origin of the transfer. Completed credit transfers have the ...

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  • Check payment verification

    When you receive a check payment through Swan, we first verify its validity with the "Banque de France" and notify you of the result before you proceed with accepting the payment. This verification...

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  • Outgoing transfer not processed

    Sending money can lead to delays, which can be inconvenient. These delays can happen when the automatic transfer process doesn't meet all the required conditions. This article explains the reasons ...

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  • Order your physical card

    After you’ve ordered your card, it will be processed within the next business day. It will be sent from one of our French or Spanish hubs to your address using a local postal service or shipping pr...

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  • Virtual cards

    Virtual cards are payment cards used for to make online and in-app transactions, as well as contactless payments. For online and in-app transactions using your virtual card, you need to provide sen...

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  • Change of name

    Sometimes you might need to change your name on your account for different reasons. Here’s a step-by-step guide on how to ask for a name change. Requesting a name change To request a name change, t...

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  • Cancel a Standing Order

    Sometimes you may need to cancel a Standing Order for various reasons. It's important to know how to cancel it to avoid additional transactions and to manage your payments. Follow these steps to ca...

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