Nonkululeko Ngoloyi

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Recent activity by Nonkululeko Ngoloyi Recent activity Votes
  • Power of Attorney (POA)

    When it comes to opening and operating your company's payment account, two types of people have the authority to do so: Your company's legal representative, as specified in your official registrat...

  • What banking fees may be charged to my account?

    Swan, and like any other financial institution, charges some fees to the end-customer on specific transactions and operations to cover for costs. These fees are listed in Appendix 1 of Swan’s Te...

  • View card numbers and PIN

    Securing your financial information is important. To make online payments, you may need to provide sensitive information such as your card number, the expiration date, and the Card Verification Cod...

  • Request to change your address

    To update your residence or business address, send a request through our support portal in the Web Banking app, or email support@swan.io. Request your address change Your request should include the...

  • Change of name

    Sometimes you might need to change your name on your account for different reasons. Here’s a step-by-step guide on how to ask for a name change. Requesting a name change To request a name change, t...

  • Updating your phone number

    Keeping your phone number up to date is a priority. It ensures that you receive important notifications and updates about your account. It adds an extra level of security, preventing unauthorized a...

  • Proof of address documents

    This article details the proof of address document requirements for Know Your Customer (KYC) and Know Your Business (KYB) onboarding procedures. Additionally, to comply with financial regulations f...

  • 🇵🇹 Ultimate Beneficial Owner (UBO) requirements for Portuguese companies

    Need help with UBO guidelines for a company registered in Portugal? This page will show you how to find your company's UBO information and the documents you need. UBO Term In Portugal, a UBO is cal...

  • Delayed incoming transfers

    Standard transfer processing times for transfers in the Single Euro Payments Area (SEPA) vary depending on both the transfer type and to origin of the transfer. Completed credit transfers have the ...

  • Downloading your account statement

    View and download your account statements using the Web Banking app. Understand your balance and transaction history over time. Download your account statement Go to Web Banking > History. Click ...