collections

About Swan

• Where can I learn more about Swan's e-money license?
• How is my money secured?
• How does Swan protect my personal data and privacy (GDPR)?

Identity verification

• Why am I being asked to verify my identity?
• When am I asked to verify my identity?
• Why am I being asked for additional documents?

Onboarding

• Is my company or organization eligible to open an account?
• Which types of businesses does Swan restrict?
• What documents do I need to provide to onboard my company or organization (a "legal person")?
• Where can I find the "ultimate beneficial owners" (UBO) of my company?
• What if I don't have any proof of registration/Kbis to open an account for my company or organization ("legal person")?
• Am I eligible to open an account?

See all 9 articles

Transactions

• Why has my transaction been denied?
• How can I pay with my iPhone?
• How can I pay with my Android?
• How can I cash a cheque?

Cards

• How can I order a physical debit card?
• How do I activate my debit card?
• What are the card limits of my personal account?
• What should I do if my card has been lost or stolen?
• I accidentally damaged/broke my card how do I get a new one?
• My physical card order never arrived, what should I do?

Account Management

• I forgot my passcode, how can I set up a new one?
• How do I update my phone number/email address?
• What do you mean "It looks like this is not your mobile phone"?
• What banking fees may be charged to my account?
• How can I check my billing?
• How do I close my account?

Contact us

• How do I make a complaint?
• How do I report fraud?
• Any questions?