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What do you mean "It looks like this is not your mobile phone"?

  • Updated

This message means that the configuration of your browser on your mobile phone does not allow the connection to the website:

Error_screen__Safari__-_EN.png

In order to allow the connection:

On Android

  1. Launch Chrome.
  2. Click on the three dots at the top right to access the menu.
  3. Uncheck the Desktop site box.

Resolve_error__Chrome__-_EN.png

On iPhone

  1. Launch Safari.
  2. Click on the AA at the bottom left to access the menu.
  3. Click on Request Mobile Website.

Resolve_error__Safari__-_EN.png