Should your card become damaged or stop working, you can block it from your account and reorder a new card.
In order to block it permanently:
- Log in to your Swan account.
- Go to the Cards tab, on the physical card, and click the Permanently block field.
- Select The card is not working properly and then click on Permanently block.
- We'll text you a link to confirm your request.
We also invite you to order a new card.