Your card should arrive within 7 business days (count 3 additional business days for a non-French address). If you haven’t received it after this period, please get in touch with us by sending an email to firstname.lastname@example.org.
This could be due to an incorrect shipping address or an issue with the carrier. Please double-check the address before ordering.
If you haven't received your card for more than 10 business days after making your order, we suggest that you block it definitively:
- Log in to your Swan account.
- Go to the Cards tab, on the physical card, and click on Permanently block.
- Select The card was never received* and click on Permanently block.
*Your card will be returned to the manufacturer and destroyed upon receipt.
You can then order a new card.
Please note that while waiting for your physical card, you can still add your card digitally to Apple Pay or Google Pay and use it immediately.