If you need to reset your passcode please follow these steps:
When asked for a passcode click on "I forgot my passcode"
Choose your new passcode*
Our support team will call you in the next 72 hours to verify your identity
(sometimes we might request a selfie with an identity document by email)
You will receive an email when your new passcode is activated
If you have any questions about this process or if you encounter a problem, send us an email at firstname.lastname@example.org
*Make sure your passcode is unique to your Swan account and not be used for other online accounts. At the same time, it should be easy to remember. This is the best way to keep your account safe.