Occasionally, you'll be asked to confirm your personal details again. This is part of Swan's Know Your Customer (KYC) checks, which help make sure your information is correct and up-to-date.
Reasons for confirming your details again
These checks are typically conducted annually or when there are significant changes to your account. They're essential for:
- Preventing illegal activities: we must verify that all funds are legally obtained and used.
- Securing your account: regular updates protect you from identity theft, fraud, and suspicious activity.
- Compliance: complying with financial regulations protects both you and us legally.
If you don't respond within the given timeframe, we'll temporarily pause your account to meet regulatory requirements. Your account access will be fully restored once you update your details.
Types of information requested
We will ask you to confirm your:
- Personal information: name and address.
- Account usage: how you use your account—for salary deposits, travel, transfers, or savings.
In certain circumstances, additional documents may be requested to confirm your initial declarations, such as company status and tax returns.
If you have further questions, submit a request to Swan Support.