Verification renewal (Re-KYC) is a required check that confirms your details. This helps make sure your account holder information is correct and up to date. It applies to all account holders (individuals, companies, and freelancers) and happens every 1, 3, or 5 years, or sooner if needed.
Reasons for confirming your details again
Confirming your details helps us:
- Secure your account: regular updates protect you from identity theft, fraud, and suspicious activity.
- Stay compliant: meeting financial regulations helps protect you and us legally.
Types of information requested
You may be asked to review and update:
- Personal information: name, address, monthly income, and occupation.
- Company information: name, address, activity, transaction volumes, legal representative, and ownership details.
- Account usage: how you use your account, for example, salary deposits, travel, transfers, or savings.
- Supporting documents: if something is missing, expired, or needs confirmation.
Sometimes you may be asked to provide additional documents to confirm your initial declarations, such as company status and tax returns.
How long do you have to confirm your details again
You have 90 days from the date of the first email to confirm your details again. To help you manage this deadline, you'll receive automated reminders at the following intervals.
| Timeline | Notification | |
|---|---|---|
| Day 0 | Your first email containing your unique, secure portal link. This marks the start of your 90-day window. | |
| 30 Days | Your first reminder if you haven't completed the portal flow. |
|
| 60 Days | Your second reminder if you haven't completed the portal flow. |
|
| Last Week | Your final reminder sent one week before the deadline. |
|
| 90 Days | Account suspension. If you don’t respond within 90 days, we’ll suspend your account to meet regulatory requirements. If you have multiple accounts, we’ll suspend them all. | |
Account suspension blocks all outgoing transfers, card payments, and direct debits. Incoming checks will be returned to the sender. You can regain full access by confirming your details. To do this:
- Use the latest portal link we emailed you to update and confirm your details.
- When you’re done, submit a support request using the support link in your email so a KYC analyst can review your details and lift the suspension. Once validated, your account access is fully restored.
If your account remains suspended, we reserve the right to permanently close it.
Steps to confirm your details
Only your account administrator (legal representative) can confirm your details using a secure portal. The steps are similar to the ones you followed when you opened your account.
Open the portal using the link in the email and provide consent to enter the flow.
Review the pre‑filled information and update anything that has changed.
Upload any requested documents.
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Check that the information provided is accurate, then select Confirm to submit.
If your submission is successful, close the browser window and wait for the confirmation email. If your submission fails, try again using the same portal link. If the issue continues, contact support using the link in your notification email.
Next steps
A Swan analyst will review your submission. If we need anything else, we'll contact you by email. You'll receive an email after the review is complete. Note that in some cases, Swan may still close your account following review.
If you have further questions, submit a request to Swan Support.