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Downloading your transaction confirmation statements

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You might need to provide a document to a third party to confirm you initiated a transaction. Transaction confirmation statements show that your banking service provider has executed a transaction.

Transaction confirmation statements don't prove that a transaction was completed successfully;only that the transaction was initiated.

You can only get transaction confirmation statements for the following types of Booked transactions, those that appear on your account statement:

Transaction confirmation statements are unavailable for Rejected or Pending transactions.

Downloading a transaction confirmation statement

      1. Go to Web Banking > History.
      2. In the History tab, open the transaction for which you’d like to download a statement.

        Open a transaction.png
      3. Click Transaction confirmation to generate and automatically download your statement.

        Transaction confirmation download.png

Review your transaction confirmation statement

Your transaction confirmation statement includes the following details:

      1. Transaction information: execution date, type, amount, label, and reference.
      2. Debtor information: sender’s name, account number, and bank identifier.
      3. Creditor information: recipient's name, account number, and bank identifier.

        Review transaction confirmation statement.png

If you have further questions, submit a request to Swan Support.