For a quick response to your questions, make sure you fill out the support request form correctly, sharing as many details as possible. This article explains how to fill out a support request form.
- Enter the email address associated with your payment account.
- Select a reason for your request from the dropdown list provided.
- Enter a clear subject describing your request, which triggers a list of related Support Center articles to appear.
- Review the suggested articles, and open a relevant article for more information.
Based on the subject of your request, a suggested article may help you resolve your problem independently or provide more information for your support request.
- Provide the details of your request in the description box.
Tip
To help Swan Support team understand your request, please describe your request as precisely as possible.
For example, if you're experiencing an issue with a transaction, provide the date, transaction amount, beneficiary name, and a reference if you have one. - Attach documents related to your request.
Please attach documents, videos, or screenshots showing the problem you need help with or can add to your request.
If you have further questions, submit a request to Swan Support.