A user binding error happens when an invited account member enters identity information that does not match the information entered when they were added to the account. If you have the "can manage memberships" permission, you can resolve a user binding error in your Web Banking app.
To identify the cause and resolve a user binding error, follow these steps:
- Go to Web Banking > Members.
- Click the entry with the membership status Conflict. A member information panel appears.
- Review the mismatched identity information for the new account member.
- Click Accept to resolve the conflict. Click Block permanently to reject the update.
Accepting or blocking an update
- Accepting an update: you agree that the details shared by the user are correct, and they will be added as a member.
- Blocking permanently: you disagree with the details shared by the user. The user won’t be added as a member, and you must redo the process to add the new member.
- Using your mobile device, consent to resolve the conflict.
*The user binding error has been resolved, and the new account member's status has been updated to Active.
If you're having trouble resolving a user binding error, but have membership management permissions, please reach out to the support team of the Swan partner providing your payment account.