Certain sensitive operations or actions that impact your account require your consent to proceed. Swan uses Strong Customer Authentication (SCA), a form of multi-factor authentication, to make sure these actions are secure.
Accessing the consent link
- Computer: you'll get a text message (SMS) from Swan or notification with a consent link. Open the link and follow the instructions.
- Mobile device: you'll be automatically redirected to the correct page.
Issues receiving text messages
If you don't receive a text message, we suggest:
-
Scan a QR code with the camera on your mobile device to consent to the operation.
- Click Retry to request that the text message be sent again.
Texts are only valid for 15 minutes, and consent links expire 20 minutes after opening. Make sure to finish in time.
Troubleshooting
If the problem persists:
- Restart your device to reconnect it to the nearby cell tower.
- Make sure you have good signal, then click Retry again.
- Try again to see if the problem still continues or is resolved.
If the problem continues after troubleshooting, it could be due to technical or operational issues , submit a request to Swan Support.
Verifying your identity
After successfully opened the consent link, confirm your identity by entering your 6-digit code or using biometrics like your fingerprint or facial recognition.
After confirming, you'll be redirected to a page where you can complete your sensitive operation.
If you have any questions or need further assistance, submit a request to Swan Support.