Search

Unblock your card after three incorrect PIN attempts

  • Updated

If you enter your PIN incorrectly three times at an ATM or merchant, your card will be blocked. You can unblock your card after 24 hours from your last incorrect PIN attempt.

This card block only affects your physical card; you can still use your virtual card.

 

To unblock your card, follow these steps:

  1. Go to Web Banking > Cards.
  2. Select Physical card.
  3. Below the image of your card, click Unblock.

    Group 468.png
  4. You'll receive a verification message to consent on your mobile device with the phone number registered to your account.

    Group 471.png
  5. After your card is unblocked, click View PIN. Remember the number you see.

    Group 467 (2).png
  6. To complete the unblocking process, insert your card at any ATM, and enter the correct PIN. You don't need to withdraw money.

If you have further questions, submit a request to Swan Support.