Keeping your phone number up to date is a priority. It ensures that you receive important notifications and updates about your account. It adds an extra level of security, preventing unauthorized access and ensuring you have complete control over your account.
Request phone number change
To update the phone number associated with your account, submit a request to Swan Support.
The request to change the phone number must be made by you, the user and owner of the phone number. We won't accept requests from anyone else.
Change request details
Your request should include the following information:
- Email address: use the email address registered when you opened your account.
- Subject line: choose a straightforward subject like "Request to Update Phone Number".
- Phone number details: provide both your old and new phone numbers.
After submitting your request, you'll receive a link to verify your identity. Follow the instructions to confirm your identity and finalize the phone number change request.
Confirmation of phone number change
After the verification process is complete, we’ll send you an email confirming the phone number change.
Keep an eye on your inbox for emails in case Swan needs more information. Please reply quickly for a smooth process.
If you have further questions, submit a request to Swan Support.