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Keeping your phone number up to date is a priority. It ensures that you receive important notifications and updates about your account. It adds an extra level of security, preventing unauthorized access and ensuring you have complete control over your account.
Request phone number change
Change request details
Your request should include the following information:
Email address: use the email address registered when you opened your account.
Subject line: choose a straightforward subject like "Request to Update Phone Number".
Phone number details: provide both your old and new phone numbers
Photo: attach a photo of yourself holding your identification document near your face for verification purposes. Make sure that the information on your document is clearly visible.
Confirmation of phone number change
Once the verification process is complete, we’ll send you an email confirming the phone number change.
ℹ️ Keep an eye on your inbox for emails in case Swan needs more information. Please reply quickly for a smooth process.