Onboarding

Find out answers to your questions about onboarding accounts, whether for yourself or for your company.

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11 articles in this collection
Written by Sarah

Onboarding an account for a company or organisation ("legal person")

Is my company or organization eligible to open an account ("legal person")?

First off, you need to be headquartered in Europe.

Written by Sarah
Updated over a week ago

Can I open an account for my company or organization ("legal person") even though I'm not the legal representative?

You'll need to get a form of proxy filled out and signed.

Written by Sarah
Updated over a week ago

What documents do I need to provide to onboard my company or organization (a "legal person")?

You will always need to present your proof of registration and by-laws.

Written by Sarah
Updated over a week ago

What if I don't have any proof of registration/Kbis to open an account for my company or organization ("legal person")?

You'll need to contact us.

Written by Sarah
Updated over a week ago

Which sensitive industries does Swan restrict?

Here is a helpful list of ineligible industries.

Written by Sarah
Updated over a week ago

Onboarding yourself (a physical person)

If I'm opening an account for myself (a physical person), what documents do I need to complete onboarding?

You'll always need to present at least 1 identity document.

Written by Sarah
Updated over a week ago

How do I know if I'm eligible to open an account for myself (a physical person)?

If you're an adult residing in Europe you're off to a good start.

Written by Sarah
Updated over a week ago

General onboarding questions

What does it mean if my account is pending validation from Swan?

Sometimes we just need to look a bit deeper to meet legal obligations.

Written by Sarah
Updated over a week ago

Why was I denied an account?

It's always good to check that you're eligible.

Written by Sarah
Updated over a week ago

Why was I asked to provide another copy of a document?

Double check your document is not blurry or cropped.

Written by Sarah
Updated over a week ago

Do I need a computer to onboard?

You just need a smartphone.

Written by Sarah
Updated over a week ago