Onboarding

Find out answers to your questions about onboarding accounts, whether for yourself or for your company.

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12 articles in this collection
Written by Sarah

Onboarding an account for a company or organisation ("legal person")

What are "ultimate beneficial owners"? Where do I find my company's UBOs?

Find out where to find your company's ultimate beneficial owners

Written by Sarah
Updated over a week ago

Is my company or organization eligible to open an account ("legal person")?

First off, you need to be headquartered in Europe.

Written by Sarah
Updated over a week ago

Can I open an account for my company or organization ("legal person") even though I'm not the legal representative?

You'll need to get a form of proxy filled out and signed.

Written by Sarah
Updated over a week ago

What documents do I need to provide to onboard my company or organization (a "legal person")?

You will always need to present your proof of registration and by-laws.

Written by Sarah
Updated over a week ago

What if I don't have any proof of registration/Kbis to open an account for my company or organization ("legal person")?

You'll need to contact us.

Written by Sarah
Updated over a week ago

Which sensitive industries does Swan restrict?

Here is a helpful list of ineligible industries.

Written by Sarah
Updated over a week ago

Onboarding yourself (a physical person)

If I'm opening an account for myself (a physical person), what documents do I need to complete onboarding?

You'll always need to present at least 1 identity document.

Written by Sarah
Updated over a week ago

How do I know if I'm eligible to open an account for myself (a physical person)?

If you're an adult residing in Europe you're off to a good start.

Written by Sarah
Updated over a week ago

General onboarding questions

What does it mean if my account is pending validation from Swan?

Sometimes we just need to look a bit deeper to meet legal obligations.

Written by Sarah
Updated over a week ago

Why was I denied an account?

It's always good to check that you're eligible.

Written by Sarah
Updated over a week ago

Why was I asked to provide another copy of a document?

Double check your document is not blurry or cropped.

Written by Sarah
Updated over a week ago

Do I need a computer to onboard?

You just need a smartphone.

Written by Sarah
Updated over a week ago