If you need to reset your passcode please follow these steps:
When asked for a passcode click on "I forgot my passcode"
Choose your new passcode
Our support team will call you in the next 72 hours to verify your identity
(sometimes we might request a selfie with an identity document by email)
You will receive an email when your new passcode is activated
If you have any questions about this process or if you encounter a problem, send us an email at email@example.com